This document contains important information about some of our key responsibilities. These include protecting against fraud and money laundering and ensuring we comply with other crime prevention measures. We are also committed to careful credit assessment, using manual and automated data collection, and to checking the identity of all users of the HNW Lending platform.
This policy applies to information we collect about:
The legal basis for processing the personal data will be for
If you do have any questions about this policy or about the use of your data, please feel free to contact us by email
In order for us to be able to offer a full range of services and products, we may collect and process data about you and how you communicate and interact with us. This will include any information provided to us by you, from other sources (such as a third party credit reference agency) or generated through your use of our services and/or the HNW Lending platform. The type of information collected may include:
You are responsible for providing accurate and up-to-date information to us and for informing us of any changes to your details
We gather information about you so that we can provide the services and products that you may request from us. Data can be collected throughout your interaction with us, whether you are using our service through the HNW Lending website or through a partner platform or website. For example:
If you give us false or inaccurate information, and fraud is identified, we will pass these details to fraud prevention agencies to protect against fraud and money laundering.
We may share information (both within the UK and, where appropriate, overseas) with debt recovery, fraud prevention and law enforcement agencies, and other relevant organisations including other lenders.
We may also share information for the purposes of meeting our legal obligations, recovering debt, preventing crime, verifying your identity and carrying out retrospective analysis of loan applications to enable us to make better informed and responsible decisions. This may mean that we have to share your information with UK or overseas governmental or regulatory authorities or with other similar bodies.
We and other organisations may access and use the information recorded by fraud prevention agencies both in the UK and overseas. If you require details of the fraud prevention agencies we use, please email us.
We do not sell or share your data with third parties unless we have your consent to do so or it is necessary for the operation and management of our business and your account. For example, we may need to share your information:
If you enter into a loan agreement using the HNW Lending platform, either as lender or borrower, we may share some information with other parties to the contract. For example, we may share information to help us enforce a loan agreement, where someone has been instructed to act in HNW Lending’s place or where the information is required for reporting purposes, including giving updates to lenders on a loan.
If you apply for a loan and we decline your application, we may give you the option to allow us to pass your details to one of our partners who may be able to help. If you consent and we do pass your details on to one of our partners, we will be acting as a credit broker in doing so and may receive a commission from the partner if your application with them is successful.
All data sent from your browser to our websites is encrypted using industry standard SSL. You can tell that this is the case because the web site address begins with HTTPS. Our websites and databases are built using modern technology and are hosted in multiple high security data centres based in the EU. We use firewalls and many other security mechanisms to keep your data safe, which are maintained and monitored by our staff 24/7.
We also have strict policies and technical barriers in place to prevent unauthorized employee access to customer data. Customer data may be stored on PCs used by HNW employees and agents.
Access to your account is through a password protected mechanism. Data is backed up regularly to a secure location. We may transfer your personal information abroad to countries whose data protection laws are less strict, and less protective of your rights than in the UK, but we will always take steps to ensure we do so securely.
We will use all reasonable efforts to safeguard your personal data, you should be aware that the use of the internet is not entirely secure and therefore we cannot guarantee the security or integrity of any personal information that is transferred from you or to you via the internet or held on our systems.
You have the right to request a copy of any information we hold about you. If you would like a copy of all or some of the information we have, please contact us by email or by writing to us at the address detailed on our website. Your request may take up to 28 days to fully process.
By submitting your personal information to us, you consent for us to use that information as set out in this policy.
We may get in touch from time to time with information about special promotions, new products or any other service we think may be of interest to you. If you decide you do not want to receive this sort of information from us, you can “opt out” from receiving marketing communications from us by contacting us by email or by using the ‘Unsubscribe’ link displayed on any marketing email communications or by reviewing your contact preferences in your HNW Lending account. If you opt out, you will still receive service information about your account but will not get any notices of any special promotions or new products that we might be offering.
See our Cookies policy, for further information on Cookies and how we use them.
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